Frequently Asked Questions about the Cruelty-Cutter app

Q. How does the app work?

Q. Will the app tell me about specific products vs. companies?

Q. What kinds of products are covered in the app?

Q. Is animal testing required or necessary?

Q. How do you determine a company’s cruelty-free status?

Q. Why are there more companies listed here than on PETA or Leaping Bunny’s list?

Q. The app says a certain product is NOT cruelty-free, yet the bottle or website says “not tested animals.” Who is right?

Q. I just found out a company TESTS on animals. What can I do?

Q. What are Doggie Dollars and How do I use them?

Q. Will the app tell me if a product is vegan?

Q. Is there a searchable list of companies or products in the app?

Q. Does the app work in countries outside of the US?

Q. I just scanned a product and it’s not in the app database. Will this be updated?

Q. What devices are compatible with the app?

Q. I’m having trouble with the app?

Q. How does the app work?
A. The Cruelty-Cutter app allows users to simply scan a product barcode and find out instantly if that company is cruelty-free. It’s ethical shopping made easy!

Q. Will the app tell me about specific products vs. companies?
A. The Cruelty-Cutter app links product barcodes to overall company profiles and reports whether the manufacturing company tests on animals for any of their products. So while a single product may not have undergone animal testing, you’ll know if that company is profiting from other products tested on animals.

Q. What kinds of products are covered in the app?
A. We provide information on a wide variety of personal-care items, cosmetics, and household products. Please Note: We do NOT report on food, beverage, or prescription medications as they are all under the purview of the US FDA.

Q. Is animal testing required or necessary?
A. NO! The U.S. does not require animal testing for personal care items, cosmetics, and household products. Furthermore, many other countries have completely banned these types of tests, including Israel, India, Norway, and the entire European Union! To find out more about animal testing and policies, please click HERE

Q. How do you determine a company’s cruelty-free status?
A. We realize that individuals and organizations draw the line in different places regarding animal testing. Most discrepancies involve citing a parent company who tests or sells products in countries like China where testing is mandatory. For a complete description of our research methods and criteria, please click HERE.

Q. Why are there more companies listed here than on PETA or Leaping Bunny’s list?
A. While PETA and Leaping Bunny are amazing resources, use of their logos and lists often require a fee from participating companies. Many smaller cruelty-free companies have not yet joined these groups. The Cruelty-Cutter app provides the most comprehensive list available and is constantly expanding!

Q. The app says a certain product is NOT cruelty-free, yet the bottle or website says “not tested animals.” Who is right?
A. Unfortunately, many companies are misleading in their statements. There are certain countries (like China and Brazil) that mandate animal testing on all imported cosmetics and any company who chooses to sell products there is agreeing to third-party animal testing. While they may not test here in the U.S., they’re condoning and profiting off of animal testing in certain foreign markets. You can read more HERE

Q. I just found out a company TESTS on animals. What can I do?
A. There are many ways you can Take Action! You can start by using our Bite-Back feature within the app. This allows users to easily post to their own social media circles to publicly condemn those cruel companies (or to praise great compassionate ones). The methods of Biting-Back depend on which social media networks you have enabled on your phone. Whenever possible, we include actual email addresses for companies and you can send them a pre-written email to let them know you won’t be spending your money on their products. For more information on the Bite-Back feature, please click HERE

Q. What are Doggie Dollars and How do I use them?
A. Throughout the Cruelty-Cutter app there are actions you can take to earn “Doggie Dollars”, such as sharing product info on various social media via the Bite-Back and Share features. Once you’ve accumulated 100 Doggie Dollars, you will receive a coupon for 10% discounts on products from that month’s cruelty-free sponsor! To read more about Doggie Dollars, click HERE and to read more about our current and past Sponsors, click HERE

Q. Will the app tell me if a product is vegan?
A. No, not yet. The Cruelty-Cutter app currently reports only if a company engages in animal testing. But we are gathering this information and hope to eventually add a feature where users can see if a given company is fully vegan!

Q. Is there a searchable list of companies or products in the app?
A. YES! We have a searchable feature called the Cruelty-Free Directory within the app that allows users to search either by Company Name or by Category (just type the name of the company or scroll through). You can find these list here:
For iPhone: Go to > More> Cruelty-Free Directory;
For Android: Go to > Menu> Settings> Cruelty-Free Directory

Q. Does the app work in countries outside of the US?
A. YES!!! The app works worldwide and we already have many users in countries all over the map! Since we rely on universal barcodes, we can create international company profiles and link them to products.

Q. I just scanned a product and it’s not in the app database. Will this be updated?
A. YES! A screen will appear after scanning a product telling you the company’s testing status. If the product is not yet in our database OR if the status is unknown, users have the option to submit a request for data. Once you’ve clicked that button, we get an email alerting us and we get to work researching! This process can take some time depending on the company response time, but we’re definitely working on it for you!

Q. What devices are compatible with the app?
A. The Cruelty-Cutter app works with most Apple and Android products. The main requirements are an auto-focusing camera and internet connection.
Apple: [Specifically requires iOS 6.0 or later. iPhone, iPad Wi-Fi (3rd generation), iPad Wi-Fi + Cellular (3rd generation), iPad Wi-Fi (4rd generation), iPad Wi-Fi + Cellular (4rd generation), iPad mini Wi-Fi, iPad mini Wi-Fi + Cellular, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2 Wi-Fi, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3 Wi-Fi, iPad mini 3 Wi-Fi + Cellular, and iPod touch (5th generation)]
Android: Check with the Google PlayStore before downloading for compatible devices.

Q. I’m having trouble with the app?
A. Please visit our Troubleshooting page and you’ll find many simple fixes to common issues, as well as contact information for additional support!

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